🔐 Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you:

• Visit or use our website (dustidecommerce.com)
• Create a customer or vendor account
• Make purchases or use services through our platform

2. Who We Are

Ravtid Ecommerce Ltd trading as Dustid Ecommerce is the platform provider, connecting independent vendors with customers.

Important Note: If you buy from a vendor, they are also responsible for handling your data as the seller.

3. What Data We Collect

We may collect:

Customer Data:

• Name, email, address, phone
• Order details
• Payment info (handled via third-party processors)

Vendor Data:

• Business name, registration number
• Tax info, contact details
• Payout details

Technical Data:

• IP address, browser type
• Device info, usage data
• Cookies

Marketing Data (if opted in):

• Preferences, feedback
• Communications

4. How We Use Your Data

We use your data to:

• Provide and operate the platform
• Process transactions and payments (via partners like Stripe)
• Communicate order updates and support
• Improve platform performance and user experience
• Send marketing (with your consent)
• Comply with legal obligations (e.g., tax, fraud prevention)

5. Third-Party Tools and Sharing

We share data only as needed, including with:

• Payment processors (e.g., Stripe, PayPal)
• Analytics tools (e.g., Google Analytics)
• Cloud hosting and service providers
• Regulatory authorities (if required by law)

6. Cookies and Tracking

We use cookies and similar technologies to:

• Enable core site functionality
• Analyse usage and performance
• Offer a better browsing experience

See our Cookie Policy for details.

7. Data Storage and Security

We store data securely with:

• Encryption
• Access controls
• Regular security checks

We keep your data only as long as necessary for the purposes outlined here or as required by law.

8. Your Rights

To exercise your rights, contact: customerservice@dustidecommerce.com

9. International Transfers

Your data may be processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

10. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements

11. Children's Privacy

Our service is not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

12. Changes to This Policy

We may update this policy to reflect changes in law or our services. We will notify you of material changes at least 14 days in advance.