📜 Terms of Use / Terms & Conditions

1. Introduction

Welcome to Dustid Ecommerce, operated by Ravtid Ecommerce Ltd trading as Dustid Ecommerce ("Dustid Ecommerce," "we," "us"). By accessing or using our website and services, you agree to comply with these Terms of Use.

2. Scope of Terms

3. Acceptable Use and Prohibited Behaviour

You agree not to use the platform for any unlawful, abusive, fraudulent, or harmful purpose, including but not limited to:

• Harassment, threats, or defamation
• Uploading harmful code, viruses, or conducting cyberattacks
• Scraping, data mining, or using automated tools without permission
• Violating intellectual property or third-party rights
• Engaging in fraudulent activities or money laundering
• Posting inappropriate, offensive, or illegal content
• Attempting to circumvent security measures
• Creating multiple accounts to evade restrictions

4. Account Creation and Security

If you create a customer account, you must:

• Provide accurate and complete information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Update your information when it changes

You are responsible for all activity under your account.

5. Ordering and Payments

Dustid Ecommerce provides the platform infrastructure but is not the seller of record. All products and services are sold directly by the respective vendors.

Payment Processing:

• Payments are processed by integrated payment providers (Stripe, PayPal, etc.)
• Payment information is handled securely by third-party processors
• We do not store your complete payment card details

Order Issues:

Any disputes regarding orders, deliveries, or refunds should be raised directly with the vendor. We may assist in mediation where appropriate.

6. Intellectual Property

Platform Rights:

All rights to the platform, software, trademarks, and site content belong to Dustid Ecommerce or its licensors.

Vendor Content:

Vendor content (product listings, brand materials) remains vendor property.

User License:

Users are granted a limited, non-transferable licence to use the platform for personal, non-commercial use.

Prohibited Uses:

• Copying or reproducing platform content without permission
• Using our trademarks or branding without authorization
• Reverse engineering or attempting to extract source code

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy and Cookie Policy to understand how we collect, use, and protect your information.

8. Limitation of Liability

To the fullest extent permitted under UK law, Dustid Ecommerce is not liable for indirect, incidental, or consequential damages, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption or loss of goodwill
• Errors or issues with vendor products or services
• Third-party actions or payment processor issues

Our total liability is limited to the amount you paid (if any) to use our services in the past 12 months.

Platform Availability:

We strive to maintain platform availability but do not guarantee uninterrupted service. We may suspend service for maintenance, updates, or security reasons.

9. Indemnification

You agree to indemnify and hold harmless Dustid Ecommerce from any claims, damages, or expenses arising from your use of the platform, violation of these terms, or infringement of third-party rights.

10. Termination

We may suspend or terminate your account if you:

• Violate these terms or our policies
• Engage in fraudulent or harmful activities
• Fail to pay fees owed (for premium services)
• Remain inactive for an extended period

You may terminate your account at any time by contacting us.

11. Dispute Resolution and Governing Law

These terms are governed by the laws of England and Wales.

Dispute Resolution Process:

1. Direct Communication: First, contact us to resolve the issue
2. Good-Faith Negotiation: We'll work together to find a solution
3. Mediation: If needed, we may use mediation services
4. Legal Proceedings: As a last resort, disputes will be resolved through the courts of England and Wales

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, cyber attacks, or other force majeure events.

13. Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

14. Changes to Terms

We may update these terms periodically. Material changes will be communicated at least 14 days in advance through:

• Email notification (for registered users)
• Website banner or notice
• Updated effective date on this page

Continued use of the platform constitutes acceptance of the updated terms.

15. Additional Resources

For more information, please review:

• Privacy Policy
• Cookie Policy
• Returns & Refunds Policy
• Accessibility Statement
• Frequently Asked Questions