Privacy Policy

RAVTID ECOMMERCE LTD (trading as Dustid Ecommerce) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by RAVTID ECOMMERCE LTD. This Privacy Policy applies to our website, dustidecommerce.com, and our ecommerce platform services (collectively, our "Service").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or subscribe to our Service
• Complete a form on our website
• Communicate with us via email, phone, or otherwise
• Sign up for our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Set up your online store through our platform
• Process payments or transactions through our Service

This information may include:

• Name, email address, postal address, phone number
• Billing information, payment details
• Business information, including company name, business type
• Account credentials
• Preferences and settings
• Any other information you choose to provide

1.2 Information We Collect Automatically

When you access or use our Service, we automatically collect information about you, including:

• Log Information: We collect log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Service.
• Device Information: We collect information about the device you use to access our Service, including information about the device's software and hardware, unique device identifiers, mobile network information, and device settings.
• Usage Information: We collect information about your usage of the Service, such as the actions you take (e.g., page visits, button clicks, form submissions) and how you interact with our Service.
• Location Information: We may collect information about your approximate location derived from your IP address.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about you when you interact with our Service, including information about your browsing behavior and other engagement with our Service.

1.3 Information We Collect from Third Parties

We may obtain information from other sources and combine that with information we collect through our Service. For example, we may collect information about you from third parties, including but not limited to:

• Data analytics providers
• Marketing partners
• Social media platforms when you connect your account to our Service or interact with our social media pages
• Payment processors and other financial institutions

2. How We Use Your Information

We use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Service
• Process transactions and send related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Dustid E-commerce and others
• Personalize and improve the Service and provide content or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Link or combine with information we get from others to help understand your needs and provide you with better service
• Carry out any other purpose for which the information was collected

3. How We Share Your Information

We may share the information we collect about you as follows or as otherwise described in this Privacy Policy:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
• In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation;
• If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property, and safety of RAVTID ECOMMERCE LTD or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company;
• Between and among RAVTID ECOMMERCE LTD and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
• With your consent or at your direction, including if we notify you through our Service that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

4. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

5. Data Transfer

RAVTID ECOMMERCE LTD is based in the United Kingdom, and the information we collect is governed by UK law. By accessing or using the Service or otherwise providing information to us, you consent to the processing and transfer of information in and to the UK and other countries, where you may not have the same rights as you do under local law.

6. Your Choices

6.1 Account Information

You may update, correct, or delete information about you at any time by logging into your online account or emailing us at contact@dustidecommerce.com. If you wish to delete or deactivate your account, please email us, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period.

6.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

6.3 Promotional Communications

You may opt out of receiving promotional emails from Dustid E-commerce by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

7. Data Security

Dustid E-commerce takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

8. Children's Privacy

Dustid E-commerce's Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

9. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Service or otherwise interact with us to stay informed about our information practices and the choices available to you.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise any of these rights, please contact us at contact@dustidecommerce.com.