❓ Frequently Asked Questions

Dustid Ecommerce Platform

Find answers to common questions about our platform

Last Updated: 2025-08-07

💡About Dustid Ecommerce

What is Dustid Ecommerce? +

Dustid Ecommerce is an online platform provided by Ravtid Ecommerce Ltd, helping independent retailers create online stores to sell their products and services. We power the technology, but purchases are made directly with the vendors.

Think of us as the marketplace infrastructure that connects customers with independent businesses and vendors.

How does Dustid Ecommerce work? +

We provide:

  • Storefront technology for vendors
  • Secure checkout and payment integration
  • Address verification tools
  • AI features like recommendations
  • Customer support infrastructure

Vendors handle their products, inventory, and customer relationships while we provide the platform tools.

Is Dustid Ecommerce safe and secure? +

Yes! We comply with UK GDPR and use industry-standard security measures:

  • SSL encryption for all data transmission
  • PCI-compliant payment processing through Stripe and PayPal
  • Regular security audits and updates
  • Secure data storage with access controls

We never store your complete payment card details on our servers.

🛍For Customers

How do I place an order? +

It's simple:

  1. Browse the vendor's store
  2. Add products to your cart
  3. Complete checkout using our secure payment options
  4. Receive order confirmation from the vendor

You can create an account for easier ordering, but guest checkout may also be available.

Who am I buying from — Dustid or the vendor? +

You are buying directly from the vendor. Dustid Ecommerce provides the platform but is not the seller.

This means:

  • The vendor is responsible for product quality and fulfillment
  • Returns and refunds are handled by the vendor
  • Customer service for order issues goes through the vendor
  • We can assist with platform-related issues and disputes
What if I have an issue with my order? +

Contact the vendor first — they handle orders, delivery, and returns.

If you have platform issues (login problems, payment errors, etc.), contact us at customerservice@dustidecommerce.com.

We can also help mediate disputes if vendors are unresponsive.

Can I shop without creating an account? +

Some vendors may allow guest checkout, but creating an account offers benefits:

  • Order history tracking
  • Faster checkout process
  • Wishlist functionality
  • Personalized recommendations
  • Easy communication with vendors

Account creation is free and only takes a few minutes.

What payment methods do you accept? +

We support major payment methods through our secure processors:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Google Pay and Apple Pay (where supported)
  • Bank transfers (for some vendors)

Available payment methods may vary by vendor and region.

🏪For Vendors

How do I sign up as a vendor? +

Contact us through the vendor registration page, and we'll guide you through:

  1. Initial application and business verification
  2. KYC (Know Your Customer) verification
  3. Account setup and storefront configuration
  4. Payment integration setup
  5. Platform training and onboarding

The process typically takes 3-7 business days depending on document verification.

Who owns the customer relationship? +

You, the vendor, own your customer relationship.

You are responsible for:

  • Product fulfillment and delivery
  • Customer support and communication
  • Returns and refunds
  • Complying with applicable laws and regulations
  • Maintaining your own privacy policy
How do payouts work? +

We use third-party payment processors like Stripe or PayPal to manage payouts:

  • Payments are processed securely by our payment partners
  • Funds are transferred to your designated account
  • Payout schedules vary by processor (typically daily or weekly)
  • You'll receive detailed transaction reports
  • Platform fees are deducted automatically

You'll provide your payment details during the onboarding process.

Do I need my own Privacy Policy? +

Yes. While Dustid Ecommerce covers platform-level data handling, vendors need their own Privacy Policy for:

  • Customer data collection and use
  • Marketing communications
  • Order fulfillment processes
  • Any additional services you provide

We can provide templates and guidance during onboarding.

🔒Privacy and Security

Is my data safe? +

Yes! We comply with UK GDPR and only share necessary data with vendors and service providers like payment processors.

See our Privacy Policy for complete details on data handling.

We implement:

  • Encryption for data transmission and storage
  • Regular security audits and monitoring
  • Access controls and authentication
  • Compliance with data protection regulations
Can I control cookies? +

Yes! You can manage cookie preferences through:

  • Our cookie banner when you first visit
  • Cookie settings in your browser
  • Our cookie preference center (available in footer)

See our Cookie Policy for detailed information about cookie usage.

Note: Disabling certain cookies may affect site functionality.

⚙️Technical Support

I forgot my password — what do I do? +
  1. Go to the login page
  2. Click "Forgot Password" link
  3. Enter your email address
  4. Check your email for reset instructions
  5. Follow the link to create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact support.

The site isn't working properly — how can I get help? +

Email us at customerservice@dustidecommerce.com with details of the issue:

  • What you were trying to do
  • What happened instead
  • Your browser and operating system
  • Any error messages you saw
  • Screenshots (if helpful)

We aim to respond within 24-48 hours.

What browsers do you support? +

We support modern versions of:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Microsoft Edge

For the best experience, please keep your browser updated to the latest version.

📞Contact and Support

How can I contact customer support? +

Email: customerservice@dustidecommerce.com

Response Time: 24-48 hours

Hours: Monday to Friday, 9 AM - 5 PM GMT

For vendor-specific issues (orders, products, delivery), contact the vendor directly first.

For platform issues, account problems, or disputes, contact our support team.

Do you offer phone support? +

Phone support is available for:

  • Vendor onboarding and account setup
  • Complex technical issues
  • Business partnership inquiries
  • Accessibility assistance

Please email us first, and we'll arrange a phone consultation if needed.

📩 Need More Help?

For customer support, platform issues, or general questions, contact:

Email: customerservice@dustidecommerce.com

Subject: Please include a clear subject line

Response Time: We aim to respond within 24-48 hours

You can also find more information in our legal documents:

Get Started Free