Dustid Ecommerce Platform
Find answers to common questions about our platform
Last Updated: 2025-08-07
Dustid Ecommerce is an online platform provided by Ravtid Ecommerce Ltd, helping independent retailers create online stores to sell their products and services. We power the technology, but purchases are made directly with the vendors.
Think of us as the marketplace infrastructure that connects customers with independent businesses and vendors.
We provide:
Vendors handle their products, inventory, and customer relationships while we provide the platform tools.
Yes! We comply with UK GDPR and use industry-standard security measures:
We never store your complete payment card details on our servers.
It's simple:
You can create an account for easier ordering, but guest checkout may also be available.
You are buying directly from the vendor. Dustid Ecommerce provides the platform but is not the seller.
This means:
Contact the vendor first — they handle orders, delivery, and returns.
If you have platform issues (login problems, payment errors, etc.), contact us at customerservice@dustidecommerce.com.
We can also help mediate disputes if vendors are unresponsive.
Some vendors may allow guest checkout, but creating an account offers benefits:
Account creation is free and only takes a few minutes.
We support major payment methods through our secure processors:
Available payment methods may vary by vendor and region.
Contact us through the vendor registration page, and we'll guide you through:
The process typically takes 3-7 business days depending on document verification.
You, the vendor, own your customer relationship.
You are responsible for:
We use third-party payment processors like Stripe or PayPal to manage payouts:
You'll provide your payment details during the onboarding process.
Yes. While Dustid Ecommerce covers platform-level data handling, vendors need their own Privacy Policy for:
We can provide templates and guidance during onboarding.
Yes! We comply with UK GDPR and only share necessary data with vendors and service providers like payment processors.
See our Privacy Policy for complete details on data handling.
We implement:
Yes! You can manage cookie preferences through:
See our Cookie Policy for detailed information about cookie usage.
Note: Disabling certain cookies may affect site functionality.
If you don't receive the email within 10 minutes, check your spam folder or contact support.
Email us at customerservice@dustidecommerce.com with details of the issue:
We aim to respond within 24-48 hours.
We support modern versions of:
For the best experience, please keep your browser updated to the latest version.
Email: customerservice@dustidecommerce.com
Response Time: 24-48 hours
Hours: Monday to Friday, 9 AM - 5 PM GMT
For vendor-specific issues (orders, products, delivery), contact the vendor directly first.
For platform issues, account problems, or disputes, contact our support team.
Phone support is available for:
Please email us first, and we'll arrange a phone consultation if needed.
For customer support, platform issues, or general questions, contact:
Email: customerservice@dustidecommerce.com
Subject: Please include a clear subject line
Response Time: We aim to respond within 24-48 hours
You can also find more information in our legal documents: